In this episode, you’ll hear some timely advice during the 2020 COVID-19 pandemic, with information on how to engage with health care providers and others in a loving way.
Our guest, Marilyn Suttle, is one of the top 10 of Global Guru’s Top 30 Customer Service Thought Leaders for 2020.
We have seven “fun nuggets” from the episode:
#1: Be present during these challenging times. We want to create an ability to override our natural biology which is based on the survival instinct (and fear).
#2: (Pause)… then look for the positive even in the negative.
#3: (Pause)…then create some distance between the situation and the result (what lies between is the belief, which you can control).
#4: Work on compassion and empathy for others from a somatic (body-based) level.
#5: Recognize that you energetically create your world with your emotions.
#6: Connection is part of the job when you are dealing with customers.
#7: Claim 100% responsibility for 50% of every relationship.
Watch the interview as a video
About Marilyn Suttle
Marilyn Suttle is a results coach and customer service expert who specializes in creating “Suttle Shifts” in the way people think and act, so they can produce massive results.
A leading authority in service excellence, communication, and strengthening relationships, as well as content marketing, she’s been sourced as an expert by Psychology Today, U.S. News and World Report, Corp Magazine, and many more.
Marilyn is listed in the top 10 of Global Guru’s Top 30 Customer Service Thought Leaders for 2020.
She has published three books – one with a major publisher, one self-published, and a customer service coloring book!
Marilyn Suttle’s website: https://www.marilynsuttle.com/
More about the modality Marilyn mentioned, RIM: https://www.riminstitute.com/about/dr-deb-sandella/
Published Works Available at Amazon.com:
Who’s Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan
Taming Gladys!: The Busy Leader’s Guide to Creating Fierce Customer Loyalty
Color Their World: The Art of Creating Strong Customer Loyalty
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