E092: Create Conscious Communication with Mary Shores

In this episode, we explore how to create deeper connections with our fellow human beings through Conscious Communication.  

Our guest is Mary Shores, a transformational leader in the world of business and personal development. 

We have nine mantras from the show:

Mantra #1:  Shift the use of “should” to… “help me understand how to do this better”

Mantra #2:   Our words cast “spells” (from the word “spelling”)

Mantra #3:   The word Abracadabra means “I will create as I speak”

Mantra #4:  Loneliness is the sickness of our time and results from a lack of communication and connection

Mantra #5:  Communication and connection are about listening

Mantra #6:  Deep listening happens in 3 steps: 1) validation, 2) planting a seed of happiness, and 3)  suggesting can-do ideas or solutions

Mantra #7:  Deep listening  does not include the words “but” or “unfortunately”

Mantra #8:  Do-not-say words include “no,” “not,” “can’t,” and “however”

Mantra #9:   Ask: how do you feel (about the elephant in the room)

More about Mary Shores 

From Mary: BOLD – NO-NONSENSE – APPROACHABLE – TENACIOUS | When people think of me, those are the words I hope come to mind.

See, I have built a career and a business on the power of “Words That Work.” As such, I believe to my core that the words that fill your inner monologue as well as the words you choose to say have a profound impact on your life and the lives of others.

To provide some proof, here is a (condensed) timeline of the trajectory of my life:

♦ In 1998 I opened a debt collection agency, Midstate Collection Solutions. Despite rough personal circumstances, I harnessed the power of positive words and thinking to do this.

♦ In 2005 I overhauled my business model around my proprietary “Words That Work” method and a commitment to making those in debt happier at the end of a call with Midstate than they were at the beginning.

♦ The makeover worked, and soon I shifted my focus to changing the debt collection industry as a whole. I began traveling and sharing the “Words That Work” method with businesses all over the country.

♦ I realized that words have the power to change not only businesses, but also people at their core, and I set out to help others.

♦ In 2015 I authored and published a best-selling book with Hay House, “Conscious Communications: Your Step-by-Step Guide to Harnessing the Power of Your Words to Change Your Mind, Your Choices, and Your Life.”

♦ After the success of the book, requests to speak, and professional development industry involvement, I launched The Mary Shores Brand, which aims to share what I have learned through various mediums, including speaking engagements, workshops, retreats, podcasts, books, and more.

Today, I concurrently run the Midstate Collection Solutions business while also building The Mary Shores Brand. I LOVE what I do and get to do it because of the words I choose to say to myself and project to others.




Article about the work of Wendy Levinson

Talk by Matthew Lieberman

Nonviolent Communication/ Marshall Rosenberg: https://www.cnvc.org/

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